Refund Policy

Last updated: 29 April 2026.

1. The promise

If the Service was unavailable for > 24 consecutive hours during your billing month, or if you were charged through our error, we refund the affected charge in full.

2. 14-day satisfaction window (credit packages)

For credit packages (Starter, Growth, Scale) you may request a full refund within 14 days of purchase, provided fewer than 100 credits have been spent. Unspent credits never expire and remain usable indefinitely.

We do not sell subscriptions. Credits are the only thing that can be purchased, and this section is the term that covers them.

3. Usage charges

Credits are consumed when an operation completes and are non-refundable once spent, except in the cases listed in section 1. Read operations are free and consume nothing.

Payments settled on-chain via x402 are final and cannot be reversed by us; section 1 applies only to card payments taken through Polar.

4. Free tier

The free tier (100 gated operations per day with a verified key) is provided without charge; nothing to refund. Fifteen of the twenty-three tools need no key at all.

5. How to request a refund

  1. Email hello@hatchloop.dev with your account email and the charge ID.
  2. We respond within 5 business days.
  3. Approved refunds reach your card or bank within 7–10 business days — the timing depends on your card issuer.

6. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend the account pending resolution. Please email us first — it is faster.

7. Cancellation

There is nothing to cancel. We do not sell subscriptions and we do not bill on a recurring basis, so there is no billing period to end and no renewal to stop. Credits you have bought stay on your account and do not expire. If you simply stop calling us, you are never charged again.

This section used to describe cancelling at the end of a billing period and forfeiting the unused part of a month. That was left over from a subscription we retired, and it contradicted section 2 of this same document - in the page a customer reads immediately before paying.

8. Contact

Techmate (شركة رفيق التقنية), CR 1661879, Muscat, Sultanate of Oman
Email: hello@hatchloop.dev